Business Processes Analysis and Reengineering

The main challenges of present-day market are rapid changes, entry of new competitors and innovations in customer service. Today’s market is a buyer's market and to succeed companies need to be increasingly flexible. But at the time when many companies came into the market, the situation was exactly the opposite: it was a time of seller's market with focused specialization and multistep transfer of responsibility both in production and management. Nowadays this approach doesn’t work. Today, companies need to meet tight deadlines in any project, for example, to launch a new service or product, or to completely change a CRM system based on the customer’s requirements. To stay competitive, the company needs to review its business processes. Business processes analysis and reengineering are essential to the development of a high-quality Information System. This task is performed by experts in the field of business transformation and information systems development. Their expertise helps to build new comprehensive business processes performed by groups of multi-skilled specialists from the beginning to the end.

Within major projects, iFlex experts analyse existing business processes in order to unlock the potential of customer’s employees, workflows, information and technologies. Based on our experience, our team proposes the transformation strategy that will help to significantly improve the efficiency of the customer’s business. Business processes reengineering helps to cut production costs and bring customer service and business efficiency to the next level. As may be required from time to time, the company will be able to review and quickly change its strategic plans. Analysis stage is focused on user requirements elicitation and specification. On this stage, iFlex agrees with the customers all non-functional requirements and project constraints. The aim of this stage is definition, analysis and consideration of customer’s requirements. Our experts use different approaches to collect the necessary information. Requirements analysis includes negotiations between analysts and customer representatives to reject contradictory and duplicate requirements and agree budget estimates, as well as project execution time. The result of this stage is a document that states the agreed requirements, represented as text, tables and diagrams.